Returning Online and Phone Orders
WHAT IS YOUR RETURN POLICY?
Your satisfaction is extremely important to us; if you have any questions or concerns about your purchase, please contact us at 678-309-9550 Monday through Friday 11 am to 7 pm EST.
Social Media and Phone Orders: See something on Facebook, Instagram or Twitter that has caught your eye but don’t see it on the site? Give us a call and place a phone order. If it doesn’t work out, simply return it for a full refund in the form of your original payment. See our full return policy for details.
All merchandise must be returned in salable condition i.e. unwashed, unworn and with all original tags attached. Shoes must be returned in their original shoe box without damage to the box.
- We accept returns for refund postmarked within 10 days from the date your order was received.
- Damages must be reported within 3 days of receiving merchandise or can not be returned
- Refunds are issued back to the original method of payment or with an online credit.
- Returns must be received unwashed, unworn and in new condition. The item must be returned with original tags still attached.
- Shoes must be returned in their original box and placed inside an additional protective shipping box. Damage to the shoe box makes the shoes ineligible for returns.
- Jewelry, sunglasses and hats are returnable in new condition but not exchangeable.
- Jewelry, sunglass and hats are not returnable if they are in the sale section.
- Gift Cards, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged.
- Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
- Original shipping is not refundable. Refunds are processed within 1-3 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued.
- Holiday Returns- Merchandise purchased after Nov 24, 2016, that is eligible for return, must be in transit to us by Jan 5, 2017 in order to be eligible for a full refund or exchange, minus the shipping charges. Note: Items marked as FINAL SALE are not eligible for return or exchange.
If these conditions above are met, and the item is in perfect resalable condition, you can return the item. The item must be in transit to us within 10 days from the day you receive the goods for a full refund or exchange, minus the shipping charges. Note: Items marked as FINAL SALE are not eligible for returns or exchanges.
Our time for processing returns is 1 to 3 business days once we receive your return. An email notification will be sent to you once your return is processed.
FINAL SALE ITEMS
Returns of Gift Certificates and items marked as FINAL SALE cannot be returned or exchanged.
All items sold in a set must be returned as ordered i.e. the complete set. Items in set are not available individually at the promotional price. You must return the complete set for a full refund. If you choose to keep an item from the set, your refund will be reduced by the full posted price of that item (not the promotional discount).
DO YOU REFUND SHIPPING CHARGES
Shipping and handling on returned merchandise is nonrefundable except in cases where we have made a shipping error or the merchandise received was defective.
Worn or used items may be returned due to manufacturing defect only, for repair or replacement per manufacturer's instructions. If the item cannot be replaced or repaired, a refund will be issued based on the original method of tender with a valid Hand In Pocket receipt. Normal wear and tear and failure to follow manufacturer's laundering instructions are not considered a manufacturing defect. No returns after 30 days.
WHERE DO I SEND MY RETURN?
If you are returning merchandise for a refund or exchange and would like to use our UPS return label, simply request a return label at email@example.com . Please note an $8 shipping fee will be deducted from your return credit. Returns for online purchases or phone orders may also be made in store.
Refer to the section titled “How Do I Make A Return Or Exchange?”
We strongly recommend using our return UPS label. Should you choose to use another carrier your return should be sent to:
Hand In Pocket
1675 Cumberland Pkwy, SE Suite 405
Smyrna, GA 30080
WHEN WILL MY CREDIT CARD BE REFUNDED?
Once we have received your package, your refund will be processed within 1 to 3 business days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
HOW DO I MAKE A RETURN
Follow these 3 easy steps:
Please refer to our return policy to make sure that your item meets the stated criteria.
Complete the return form on the back of your invoice and include it in the package with the item(s) that you are returning.
Return Reason Codes:
01 – Changed Mind
02 – Did Not Fit
03 – Wrong Size
04 – Quality Issue
Lost your invoice?? Your invoice can be reprinted simply by locating your order on the history section of “My Account”
Request a UPS return label and affix it to your package and drop it off at any UPS location.
Note: An $8 shipping fee will be deducted from your return total for using our UPS return label.
We will email you when we process your return!
We do not process exchanges. If you receive an item and would like it in a different color or size, please place another order.