Returns Policy and Process

Returning Online and Phone Orders


Your satisfaction is extremely important to us; if you have any questions or concerns about your purchase, please contact us at 678-309-9550 Monday through Friday 11 am to 6 pm EST. For your convenience Hand In Pocket has a returns portal,please begin your return here

International Orders: All orders placed outside of the contiguous United States (Alaska, Hawaii, Puerto Rico and all other countries) are FINAL SALE and cannot be returned.

For Domestic Orders

Social Media and Phone Orders: See something on Facebook, Instagram or Twitter that has caught your eye but don’t see it on the site? Give us a call and place a phone order. If it doesn’t work out, simply return it for a full refund in the form of your original payment. See our full return policy for details.

All merchandise must be returned in salable condition i.e. unwashed, unworn and with all original tags attached.  Shoes must be returned in their original shoe box without damage to the box.

  • We accept returns for refund postmarked within 10 days from the date your order was received.
  • All returns must be approved with an RMA#. Items returned without and RMA# will not be accepted
  • Damages must be reported within 3 days of receiving merchandise or can not be returned
  • Refunds are issued back to the original method of payment or with an online credit as per customer instruction
  • Returns must be received unwashed, unworn and in new condition. The item must be returned with original tags still attached.
  • Shoes must be returned in their original box and placed inside an additional protective shipping box. Damage to the shoe box makes the shoes ineligible for returns.
  • Jewelry, sunglass and hats are returnable
  • Gift Cards, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged.
  • Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
  • Original shipping is not refundable. Refunds are processed within 1-3 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued.
  • Holiday Returns- Merchandise purchased after Thansgiving Day that are eligible for return, must be in transit to us by 10 days after Dec 25th in order to be eligible for a full refund or exchange, minus the shipping charges.
  • Note: Items marked as ***FINAL SALE*** are not eligible for return or exchange.
  • To ensure a positive experience for all of our clients, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future return transactions from such clients.  

If these conditions above are met, and the item is in perfect resalable condition, you can return the item. The item must be in transit to us within 10 days from the day you receive the goods for a full refund or exchange, minus the shipping charges. Note: Items marked as FINAL SALE are not eligible for returns or exchanges.

Our time for processing returns is 1 to 3 business days once we receive your return. An email notification will be sent to you once your return is processed.


Returns of Gift Certificates and items marked as ***FINAL SALE*** cannot be returned or exchanged.

Jewelry Sets

All items sold in a set must be returned as ordered i.e. the complete set. Items in set are not available individually at the promotional price. You must return the complete set for a full refund. If you choose to keep an item from the set, your refund will be reduced by the full posted price of that item (not the promotional discount). 


Shipping and handling on returned merchandise is nonrefundable except in cases where we have made a shipping error or the merchandise received was defective.


Worn or used items may be returned due to manufacturing defect only, for repair or replacement per manufacturer's instructions. If the item cannot be replaced or repaired, a refund will be issued based on the original method of tender with a valid Hand In Pocket receipt. Normal wear and tear and failure to follow manufacturer's laundering instructions are not considered a manufacturing defect. No returns after 30 days.


If you are returning merchandise for a refund or exchange and would like to use our UPS return label, simply make this selection in our return portal. Please note an $8 shipping fee will be deducted from your return credit for each return label requested (i.e. in cases where return requires shipment in multiple boxes). Returns for online purchases or phone orders  may also be made in store. 

We strongly recommend using our return UPS label. Should you choose to use another carrier your return should be sent to:

Hand In Pocket

Returns Department

1675 Cumberland Pkwy, SE Suite 405

Smyrna, GA 30080


Once we have received your package, your refund will be processed within 1 to 3 business days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.



Follow these 3 easy steps:

Step 1:

Please refer to our return policy to make sure that your item meets the stated criteria.

 Step 2:

Complete the return form on the back of your invoice and include it in the package with the item(s) that you are returning.

Return Reason Codes:

01 – Changed Mind

02 – Did Not Fit

03 – Wrong Size

04 – Quality Issue

Lost your invoice?? Your invoice can be reprinted simply by locating your order on the history section of “My Account”

Step 3:

Begin return process using our return portal

Step 4:

Download your return label (if applicable) or ship your return using the provider of your choice.

Sit back and relax, you will receive email notifications during each phase of return process


We do not process exchanges. If you receive an item and would like it in a different color or size, please place another order. 

Returning In Store Purchases:

All merchandise must be returned in salable condition i.e. unwashedunworn and with all original tags attached.  Shoes must be returned in their original shoe box without damage to the box. Returns must be made within 10 days of purchase. Refunds will be made in the form of a STORE CREDIT ONLY.