Frequently Asked Questions

  

 

Top FAQs

  1. How do I place an order

You may place your order anytime online 24/7. In addition to online ordering, you may also order by phone or email. We are ready to assist you and easy to reach. See our contact info and hours of operation below.

 

Email: service@handinpocket.com

Phone: 678-309-9550

Hours: Monday to Friday 11:00am to 7:00pm EST

 

  1. What Credit Cards do you accept

We accept the following credit cards: Visa, Mastercard, American Express and Discover.

 

  1. Do You Charge Sales Tax

Hand In Pocket charges sales tax for purchases that are shipped to an address in the state of Georgia. The state rate for Georgia is 4%. However, there are various rates for each county and some local areas that add additional sales tax. The amount of sales tax charged will be based on where your order is delivered.

 

  1. Where do I find my tracking number

You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This confirmation will include the tracking number for your package.

 

  1. How do I make a Return

If you are not satisfied with your purchase for any reason, please let us know so we can help. Please contact us by email and we will issue you a RMA#. Please click here to learn more about our return policy. Note: All merchandise may also be returned in person at our store at 1675 Cumberland Pkwy, SE Suite 405 Smyrna, GA 30080.

 

  1. How Long Does It Take To Process My Return

Our time for processing returns is 1 to 3 business days once we receive your return. An email notification will be sent to you once your return is processed.

 

  1. How Long Does It Take To Ship My Order

Orders that are placed Monday thru Friday before 3 pm EST will be processed and shipped on that date. Orders placed after 3 pm EST or on Saturday and Sunday will be processed on the next business day. UPS is our preferred carrier; some orders may be shipped via USPS depending on delivery address however. Please see your tracking number for estimated delivery date. Note: Credit card authorization and address authorization must be received prior to shipping any order.

 

  1. How Do I Purchase a Gift Card

Gift certificates are purchased just like any other item in our store, except that they automatically come with free shipping! We send all gift certificates electronically as an adorable image file with your personalized message. Please be aware that we do not mail hard copies of gift certificates.

 

  1. How Do I Redeem a Gift Card

Entering the code in the “Gift Card” box at checkout can redeem gift certificates. The amount of the gift certificate will automatically be applied to your purchase. Any unused balance will be visible on your 'My Account' Page, and will be applied to your next order. Gift certificates cannot be redeemed for cash. Returns on items purchased with a gift card will be applied to a gift card.

 

  1. Can I Make Changes To My Order Once It Has Been Placed

We are very flexible, that's another benefit of shopping small!! If you need to make a change or wish to cancel your order after it has been placed, please contact customer service immediately at 678-309-9550 to modify/cancel your order. We will do our best to accommodate your request, however, if your order been processed/shipped you will need to follow our returns and exchange policy.

 

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