Steve Madden Lorenza Dress
Returns: Because we understand that not every purchase is exactly right, we've made returns easy. Complete the return form included with your package and request a return label from us (or use a carrier of your choice). Items can also be returned in person at our store. All items must be in transit within 10 days of receipt. You will be issued a full refund in the form of your payment (less any shipping charges if applicable). See our return policy for full details. To ensure a positive experience for all of our clients, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future return transactions from such clients.
All items sold in a set must be returned as ordered i.e. the complete set. Items in set are not available individually at the promotional price. You must return the complete set for a full refund. If you choose to keep an item from the set, your refund will be reduced by the full posted price of that item (not the promotional discount).
Items marked as "Final Sale" cannot be returned
Shipping: Standard Shipping is FREE on all orders. See our shipping policy for rates and fees for other shipping methods. Need it today?? In store pick up option is also available. Just select in-store pick up as the shipping option at checkout.
Have a Product Question?
Contact us By email: Click here to email Hand in Pocket customer service
By phone: Customer Care is available 6 days a week! 678-309-9550
Monday-Friday: 11am - 6pm EST
Saturday 10-5 pm